Find answers without leaving your design: HiltiQ, an AI-powered chatbot in PROFIS Engineering

Recent advances in artificial intelligence (AI) are transforming how engineers find information and solve problems. At Hilti, we have applied these technological advances towards a clear objective: enabling you to access the information you need without leaving your design software. The new in-software support experience for PROFIS Engineering brings together an AI-powered chatbot HiltiQ and a dedicated Software Knowledge Center so the help you need is always one step away. The information is often spread across multiple sources, which can interrupt workflows and slow problem resolution. PROFIS Engineering Premium addresses this challenge by integrating guidance and support directly into the design experience. HiltiQ helps you quickly find information related to structural connection solutions such as post-installed anchoring, post-installed rebar applications, and other engineering topics that may not be readily available in a single document. It provides relevant answers together with cited documents, Knowledge Center articles, and supporting links in one place. 

Meet HiltiQ: Support within PROFIS Engineering 

Getting help with PROFIS Engineering is now faster and easier. HiltiQ brings answers, guidance, and support directly into your design workflow, so you can find the information you need without interrupting your work. With HiltiQ, you can: 

• Use simple, plain language when asking questions 

• Find product and engineering information without leaving PROFIS Engineering 

• Access links to supporting documents and Knowledge Center articles 

• Review cited sources for transparency 

• Create a support ticket directly from the conversation when additional help is needed 

Answers from sources you can trust 

HiltiQ is not a general-purpose chatbot. It draws exclusively on trusted Hilti content, ensuring that responses are accurate, traceable, and relevant to your work. Its knowledge today includes: 

• Online product information 

• The Engineering Center, including articles and the Ask section 

• Technical Guides 

• Product approvals and Instructions for Use 

• The Software Knowledge Center’s library of PROFIS Engineering how-to articles 

Because HiltiQ uses these sources rather than the open web, you can trust that what it tells you reflects Hilti’s published engineering and product information. A Software Knowledge Center integrated with PROFIS Engineering The new Software Knowledge Center provides easy access to how-to articles, release notes, and other software-related content. Structured to match the software experience, it helps you quickly find guidance on topics such as anchoring to concrete, post-installed rebar, masonry, façade, anchor channel, subscriptions, and more. You can browse the Software Knowledge Center directly or access its content through HiltiQ. Whichever option you choose, you will always have access to the same up-to-date information. Unlike the static PDF manual it replaces, the Software Knowledge Center is continuously updated to keep its guidance relevant and current.  

When you need expert assistance, you can submit a support ticket via HiltiQ 

Some questions require personal support, and the new experience makes it easier to connect with the right team. Instead of navigating multiple channels, you can submit a support ticket directly from within your workflow. You'll receive email notifications on the progress of your ticket, track its status through to resolution, and provide feedback once the case is resolved, giving you greater transparency and control throughout the support process. 

Why PROFIS Engineering users value the new support experience 

• Stay productive — Get answers directly within PROFIS Engineering without disrupting your workflow. 

• Resolve issues faster — Find answers to common questions in seconds, without unnecessary detours. 

• Traceable and transparent — every answer cites its source; every ticket shows its status. 

• No dead ends — every path leads to a clear next step, whether that is an article, an answer, or a person. 

• A Premium advantage — HiltiQ and support ticketing are part of PROFIS Engineering Premium. 

Getting started 

Here is how to put the new support experience to work in your next session: 

1. Open the PROFIS Engineering home page: Inside PROFIS Engineering, in the bottom-right corner, select the HiltiQ icon to start a conversation 

2. Ask in plain language. Type your question the way you would ask a colleague. HiltiQ interprets it and finds the most relevant Hilti content. 

3. Review the answer and its source. Read the response and follow the linked source to confirm details or learn more. 

4. Browse the knowledge sources. Prefer to explore on your own? Open the cited links to the Engineering Center, HOL pages, or the Software Knowledge Center to search or browse in detail. 

5. Raise a ticket when you need one. If your question needs our team, let HiltiQ open a support ticket for you. Track its status by email and rate the resolution when it is closed. 

Good to know: HiltiQ generates answers using Hilti’s published engineering and product content and provides relevant sources for review. This transparency enables you to assess the information and determine how it should be applied. You remain responsible for all design decisions and for verifying the accuracy, suitability, and applicability of the information for your specific project.

Conclusion 

The new support experience marks a step change in how engineers get help with PROFIS Engineering. By bringing answers, knowledge, and direct support into your design workflow, it saves time, removes friction, and gives you greater confidence in every session, so you can stay focused on designing the right solution for the job. 

Explore HiltiQ, the new AI-powered chatbot, and the Software Knowledge Center the next time you open PROFIS Engineering.